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The Beginner’s Guide to Finding User Needs is a free/libré book for all who want to design products according to the needs of their users. It is written in a hands-on manner and has lots of examples.

Read A Beginner’s Guide to Finding User Needs online

Or download it for reading it on your eBook reader or just without web:

as epub ↓ (most readers)
as mobi ↓ (Kindle)